Email setup instructions for Outlook

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Email setup instructions for Outlook

Solution Local Email Client: Setting up a client such as Outlook or Outlook Express

Please use the following guide to setup your email. Your password was provided to you via phone or email. Please use our help system if you need a new password. If you continue to have difficulty setting up your local client, please access your mail via Webmail. Please note that RMI does not support Microsoft products (or other software) or issues with your local network or your Internet Service Provider (ISP), but we do try and help within reason.

Incoming email: POP3 Setup
1. The POP3 server should be mail.yourdomain.tld. (tld would be "com", "net", "org", etc.).
2. The username should be the complete email address.
3. Use the password that you setup for that email account.

Incoming email: IMAP Setup
1. The IMAP server should be mail.yourdomain.tld (tld would be "com", "net", "org", etc.).
2. The username should be the complete email address.
3. Use the password that you setup for that email account.

Outgoing email: SMTP Setup
1. The SMTP server should be mail.yourdomain.tld or, should you choose, you can use your ISP's mail server (see the notes below before contacting us).
2. You want to use SMTP authentication (username and password) and an email address (can be any on your account) for the user name. It must be the complete email address, aka email@domain.tld.
Note: Replace the @ with a + if you have authentication issues.
3. Use the password that you setup for that email account.
4. If you get errors connecting to the email server, change the port to 2525. Some ISPs block port 25 (the default Internet SMTP port) to stop spammers from sending on their networks.

NOTE: Please remember that you MUST check your POP email within 30 minutes of attempting to send through your SMTP server. When you check your POP email, your computer's IP address is recorded by the server, and you will then be permitted to relay (send) email through our SMTP servers for the next 30 minutes. This is to prevent unauthorized parties from relaying SPAM through our mail servers.

SMTP AUTH checks to see that you are authorized to send email before allowing you to relay messages through the server.

The reason we use this system is because if the server did not check before allowing you to send email, then anybody on the Internet could send email through the server, thus leaving it open to bulk mailers (Spammers). The simple solution to this is to use the SMTP servers that your ISP provides you with. Not only will this solve the authentication problem but your emails do not have to travel across the Internet before being sent, thus they will send much faster. Since you are directly connected to your ISP's internal network, they do not need to authorize you before sending. Also, the recipient of your email will not even notice that you are sending through your local SMTP server, as opposed to the SMTP server located on our servers. Your email address will appear exactly the same.

If for some reason, you are not able to use the SMTP servers provided by your ISP, feel free to use ours. However, please be sure that you check your email within 30 minutes of attempting to send. When you check email, you are added to a list of 'authorized' IP addresses for the next 30 minutes--and are therefore allowed to relay messages through our SMTP servers.

NOTE: Some ISP's force you to use their SMTP servers to send mail by blocking your ability to make connections to external SMTP servers. Please check with your provider to see if they employ "port 25 blocking". If they do, you will need to use their SMTP servers to send mail.

EXAMPLE: Outlook Express (v.6) Setup

Open your Outlook Express
1. Then find: Tools -> Accounts -> Click on new window Mail tab -> You should see a list of your current mail accounts. If you are not using some of these mail accounts, we recommend that you delete them. Ask your network administrator before you do this.
2. Click on Properties. -> A new window with your mail account settings will appear.
3. On the General tab make sure the email address and reply address listed in the account settings are: youremail@yourdomain.com (example: office@dentaluniverse.com). The other fields are not critical to proper email functioning.
4. On the Servers tab, Make sure both the POP3 and the SMTP are both set to: mail.yourdomain.com (example: mail.dentaluniverse.com ) or, add your Internet Service Provider’s SMTP server information ( example: pop2.bellsouth.net) and keep your POP3 information as suggested above.
5. For the Incoming Mail Server section, make sure the Password is correct. Make sure that the Account Name is the same email address:
youremail@yourdomain.com (example: office@dentaluniverse.com) Check the Remember Password box.
6. Do NOT check the Logon Using Secure Password Authentication checkbox.
7. For your Outgoing Mail Server, you must check the My Server Requires Authentication checkbox.
8. Click OK, closing window
9. Click Close or OK, closing window
10. Click Send and Receive
11. NOTE: Make sure you do not have an old mail account that is not currently working. This can cause your current email account to stall while Outlook tries to process the now defunct account.

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Article details

Article ID:	3
Category:	Email
Date added:	2009-04-06 16:04:04
Views:	324
Rating (Votes):	(15)

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